Frequently Asked Questions

General Information

1. What services does Dew Technology(Shenzhen) Co., Ltd provide?
   We specialize in sourcing high-quality products across various industries, including manufacturing, retail, and wholesale. We manage the entire process from supplier identification to quality control and shipping.

2. What industries do you work with?
   We work with a wide range of industries, including electronics, textiles, automotive, home goods, and more. If you have a specific product in mind, feel free to contact us.

3. Where are you located, and where do you source products from?
   Our headquarters are located in Shenzhen(China), but we deliver worldwide.

Order and Payment

4. How do I place an order?
   You can place an order by contacting us directly through our website or by email. Simply provide the product specifications, and we will handle the rest, from finding suppliers to managing logistics.

5. What payment methods do you accept?
   We accept all major credit cards, PayPal, and bank transfers. Secure payment gateways ensure that your transactions are protected.

6. Do you offer payment terms or options for bulk orders?
   Yes, we offer flexible payment terms for large or recurring orders. Contact us to discuss custom terms that fit your needs.

Quality and Shipping

7. How do you ensure product quality?
   Our quality control team performs inspections at every stage, from supplier verification to final product checks before shipment. We guarantee that all products meet your specified quality standards.

8. What is your average delivery time?
   Delivery times vary based on the product, location, and shipping method, but most orders are delivered within 3 to 60 business days. You will receive updates throughout the process, and we strive to meet the agreed-upon timelines.

9. Do you provide tracking information for orders?
   Yes, once your order is shipped, we will provide tracking information so you can monitor your shipment in real time.

Replacement and Refunds

10. What are your replacement and refund policies?
    We offer a no-hassle refund or replacement policy on faulty or damaged goods. Contact us within 5-7 business days of receiving the order, and we’ll arrange a refund or replacement.

11. How do I request a refund?
    Contact our customer service team with your order details to request a refund. We process refunds for eligible claims within 5 business days.

Support and Contact

13. How can I get in touch with your team?
    You can reach us via email at elitesourcing@dewtechshenzhen.com

14. What should I do if I have a problem with my order?
    If you encounter any issues, please contact our support team immediately. We will work swiftly to resolve the problem to your satisfaction.